Refund Policy

Minute packs

IsolateVocals sells one-time minute packs. There is no subscription and nothing renews automatically. Prices and sizes are shown on the pricing page. This policy applies to every purchase.

What can be refunded

• An unused pack can be fully refunded within 7 days of purchase. “Unused” means no minutes from that pack have been spent.
• Used minutes are not refunded. Once any minutes from a pack have been spent, that pack can no longer be refunded.
• Free minutes (the trial and the sign-up bonus) have no cash value and are not refundable.

If processing fails

You do not need a refund when processing or saving fails. The minutes reserved for that task are returned to your balance automatically. Leaving the page or choosing another file does not cancel or refund a task that has already started, see the Terms of Service.

How to request a refund

Email support@isolatevocals.com from the address on your account within 7 days of purchase, with the subject “Refund request”. Include the email of the Google account you signed in with and the purchase date or the receipt we sent.

We confirm the pack is unused, then refund the full amount to the original payment method and remove the minutes of that purchase from your balance. Your bank or card issuer decides how long the money takes to appear, usually a few business days.

If something looks wrong with a charge, write to the same address before disputing it with your bank, so we can fix it directly.